Returns & Exchanges

At Garden Store Direct, we want you to be completely satisfied with your home and garden purchases. If you are not happy with your order, you can return your items within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Contact our customer support team with your order number and the reason for your return to receive a Return Authorization number.

• 2.
  Package Your Items

  Carefully pack the unused garden furniture or home accessories in their original packaging, ensuring all parts and manuals are included.

• 3.
  Ship to Our Warehouse

  Affix the provided return label to your package and drop it off at any authorized courier location; please keep your tracking receipt for reference.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned items, we will process your refund to the original payment method within 5-7 business days.