Frequently Asked Questions
Everything you need to know about shopping with Garden Store Direct.
What are your shipping rates and delivery times?
We offer standard shipping across the country with delivery typically taking 3-5 business days. Expedited shipping options are available at checkout for urgent gardening projects.
Can I return a product if it doesn't fit my outdoor space?
Yes, we offer a 30-day return policy on all unused items in their original packaging. Simply contact our support team to initiate a return and receive a shipping label.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Are your wooden garden products weather-treated?
Most of our wooden furniture and structures come pre-treated with weather-resistant sealant. We recommend an annual application of wood protector to maintain longevity against the elements.
How do I track my order once it has been placed?
Once your order is dispatched, you will receive an email containing a tracking number and a link to our carrier's portal to monitor your delivery in real-time.
Do you offer bulk discounts for professional landscapers?
Yes, we provide trade accounts and bulk pricing for industry professionals. Please reach out via our contact form with your business details to apply for a trade discount.